HTM-2464: Designing the Service Experience
Description: An overview of the service industry, its historical and economic importance, social, psychological and cultural impacts and future trends. Emphasizes the unique characteristics and management challenges of service organizations.
Pathways: 3 Reasoning in Social Sciences, 11 Intercultural&Global Aware.
Course Hours: 3 credits
Corequisites: N/A
Crosslist: N/A
Repeatability: N/A
Sections Taught: 12
Average GPA: 3.38 (rounds to B+)
Strict A Rate (No A-) : 46.32%
Average Withdrawal Rate: 2.43%
| Stuart L Feigenbaum | 2024 | 56.6% | 24.5% | 11.8% | 1.2% | 1.1% | 4.7% | 3.35 | 5 |
| Hee Jung Kang | 2022 | 44.3% | 35.1% | 13.2% | 3.5% | 3.2% | 0.6% | 3.10 | 2 |
| Richard R Perdue | 2021 | 65.8% | 23.6% | 7.9% | 1.5% | 0.5% | 0.9% | 3.52 | 5 |