HTM-2464: Designing the Service Experience
Description: An overview of the service industry, its historical and economic importance, social, psychological and cultural impacts and future trends. Emphasizes the unique characteristics and management challenges of service organizations.
Pathways: 3 Reasoning in Social Sciences, 11 Intercultural&Global Aware.
Course Hours: 3 credits
Corequisites: N/A
Crosslist: N/A
Repeatability: N/A
Sections Taught: 54
Average GPA: 3.48 (A-)
Strict A Rate (No A-) : 50.31%
Average Withdrawal Rate: 1.31%
| Stuart L Feigenbaum | 2024 | 74.6% | 16.9% | 5.4% | 0.7% | 0.8% | 1.7% | 3.63 | 14 |
| Hee Jung Kang | 2022 | 44.3% | 35.1% | 13.2% | 3.5% | 3.2% | 0.6% | 3.10 | 2 |
| Richard R Perdue | 2021 | 65.8% | 23.6% | 7.9% | 1.5% | 0.5% | 0.9% | 3.52 | 5 |
| Vincent P Magnini | 2018 | 45.3% | 40.7% | 9.6% | 2.0% | 1.7% | 0.6% | 3.23 | 14 |
| Beom Cheol Kim | 2009 | 76.1% | 21.4% | 2.6% | 0.0% | 0.0% | 0.0% | 3.74 | 1 |
| Gary D Walton | 2016 | 56.4% | 20.7% | 12.6% | 3.1% | 0.7% | 6.3% | 3.33 | 1 |
| Candace Fitch | 2018 | 54.7% | 23.9% | 11.6% | 1.8% | 4.9% | 3.1% | 3.23 | 1 |
| Whitney G Knollenberg | 2015 | 65.0% | 26.0% | 6.8% | 0.0% | 0.6% | 1.7% | 3.54 | 1 |
| Seontaik Kim | 2015 | 80.0% | 16.6% | 2.1% | 0.6% | 0.6% | 0.3% | 3.70 | 5 |
| Richard D Parsons | 2017 | 82.3% | 11.0% | 4.1% | 0.0% | 0.8% | 1.6% | 3.74 | 1 |
| Manisha Singal | 2016 | 62.6% | 26.0% | 8.2% | 1.2% | 0.4% | 1.7% | 3.49 | 2 |
| Yu Mi Lim | 2013 | 82.0% | 10.8% | 5.9% | 0.9% | 0.3% | 0.1% | 3.71 | 4 |
| Suzanne K Murrmann | 2013 | 70.0% | 20.0% | 0.0% | 0.0% | 0.0% | 10.0% | 3.74 | 1 |
| Mehmet M Altin | 2014 | 50.0% | 10.0% | 30.0% | 10.0% | 0.0% | 0.0% | 3.00 | 1 |
| Timothy D Webb | 2015 | 50.0% | 27.3% | 13.7% | 4.6% | 0.0% | 4.5% | 3.27 | 1 |